Shipping and Returns Policy

A notice will be sent via email when a parcel has left FiveDimes HQ, which will include tracking if tracked post has been selected at the checkout. Please note that standard envelope post does not receive tracking. Shipping times start when the parcel has been dispatched, not from time of purchase.

Shipping windows:

- DOMESTIC (within Australia):

- Queensland Orders - please allow 2-5 business days for populated regions, and 3-6 business days for rural areas.

- Interstate Orders - please allow 2-7 business days


INTERNATIONAL (outside Australia):

- USA - please allow 10-50 business days.

- Europe - please allow 10-50 business days.

- Asia - please allow 10-50 business days.

- UK - please allow 10-50 business days.

- CANADA - please allow 10-50 business days.


PLEASE NOTE: Due to the pandemic, shipping times have been significantly extended both domestically and internationally. Currently, some countries are not accepting any parcel post through their borders, please check with your local post office to see if you are able to receive post before placing an order.



If you have any issues with your order, please email your concerns to

If you are returning a tsurikawa, after return confirmation, please package up your tsurikawa securely, and post back to PO BOX 631 Capalaba 4157 QLD Australia with tracking. Please provide the tracking number in your email. Once the parcel has reached HQ, a replacement tsurikawa will be sent out free of charge, or a refund for the initial purchase will be made. Shipping is a nonrefundable cost.

Return/exchange of goods can be made if:

1. The product has not been misused

2. The product has a large manufacturing fault

3. The item you have received is incorrect

Exchange or refund of goods can be refused for misused products, stolen items or change of mind. We are unable to make returns on items shipped from OGO (some apparel items). Active apparel items are not able to be refunded due to hygiene reasons. To avoid wrong sizing, please check sizing guides in product listings to ensure a good fit.

Refunding of tsurikawas and indicators will incur a restocking fee. is not liable for shipping costs when returning items for change of mind/ incorrectly reading product descriptions. Original items must be returned in their original, resalable condition before a refund/replacement can be issued. 

Please email with any queries and we will assist you to ensure a desirable outcome!